Mortgage Assistants

Core Mortgage Assistant Support

• Collecting and reviewing client documentation
• Data entry and file management in broker CRMs
• Preparing and submitting loan applications
• Ordering valuations and managing lender conditions
• Liaising with lenders, BDMs, conveyancers, and solicitors
• Tracking applications through to settlement
• Maintaining compliance and audit-ready files
• Post-settlement follow-ups and pipeline reporting

Property Management Assistants

Core Property Management Support

• New management setup and landlord onboarding
• Tenant application processing and file preparation
• Lease documentation and tenancy administration
• Inbox and day-to-day communication management
• Liaising with tenants, landlords, and trades
• Routine inspection coordination and reporting support
• Arrears tracking and follow-up support
• Lease renewals and rent review preparation

Bookkeeping and Finance Assistants

Core Bookkeeping Support

• Bank and credit card reconciliations
• Data entry and transaction coding
• Invoicing and accounts receivable management
• Bills processing and accounts payable management
• Payroll processing and superannuation administration
• Expense tracking and categorization
• Maintaining organized and audit-ready records
• Monthly financial close processes

RTO and Higher Education Admin

Core Student Administration Support

• Receiving and managing student applications
• Verifying and assessing genuine student requirements
• Generating and issuing offer letters
• Preparing and processing Confirmation of Enrolment (CoE) documents
• Sending fee and compliance reminders to students
• Monitoring ongoing student compliance and providing support
• Delivering additional student support services as required

Web Development & IT

Core Website Development Support

• Website design and layout planning
• Front-end development (HTML, CSS, JavaScript)
• Back-end development (PHP, Python, Node.js, databases)
• CMS integration (WordPress, Shopify, Webflow, Joomla, etc.)
• E-commerce setup and payment gateway integration
• Mobile optimization and responsive design
• Website performance optimization and security
• Ongoing maintenance and updates

Social Media Management

Core Social Media Management Support

• Developing platform-specific strategies aligned with business goals
• Creating engaging content tailored to your audience
• Scheduling and posting across multiple social media platforms
• Community management, including responding to comments and messages
• Monitoring engagement metrics and reporting insights
• Managing campaigns, promotions, and collaborations
• Ensuring brand consistency and adherence to guidelines